Refund & cancellation policy

Last updated: 1 September 2026

Scope

This policy applies to paid advisory engagements offered by Dataroutepoint Co., Ltd.: Referral Program Performance Assessments, Referral Cohort Deep-Dives, Incentive Structure Reviews, and Quarterly Performance Briefings. It does not cover software subscriptions or physical goods because we do not sell them.

Eligibility for refunds

Refunds are available when we cancel an engagement we cannot staff, when a deposit was taken and we fail to start within the agreed window for reasons solely within our control, or when a written estimate is withdrawn by us before work begins. Fees for work already delivered are not refundable.

Timeframe to request

Please send refund requests within 14 days of the invoice date or the triggering event, whichever is later, to hello@dataroutepoint.digital with your invoice number and reason.

Full and partial refunds

If we cancel before kickoff, deposits are refunded in full. If you cancel more than 10 business days before the scheduled kickoff, we refund the deposit minus a 10% scheduling fee. Cancellations within 10 business days of kickoff forfeit the deposit. After kickoff, fees are owed for hours and deliverables completed; unused prepaid amounts for a quarterly briefing period may be credited toward a later quarter within six months by mutual written agreement.

Non-refundable items

Completed walkthrough sessions, delivered findings documents, rush fees, and third-party translation costs already incurred are non-refundable. Deposits become non-refundable once analysis of your exports has started.

Refund process & timing

Approved refunds are processed to the original payment method within 15 business days after approval. Bank timelines may add several days. We confirm completion by email.

Cancellation & rescheduling

You may reschedule a kickoff once without charge if you give at least five business days’ notice and a new date within 30 days is available. Further reschedules may incur a ฿3,000 administrative fee. We may reschedule for illness or force majeure and will offer the next available slot.

Deposits, no-shows & work already started

Assessments and deep-dives generally require a 40% deposit. Missing a confirmed walkthrough without 24 hours’ notice counts as delivery of that session. If exports arrive so incomplete that analysis cannot continue, we pause the engagement; after 20 business days without usable materials we may close the file and retain fees for work completed.

Purchased materials

We rarely purchase third-party materials for clients. When you approve a purchase in writing, those costs are non-refundable once ordered.

Exceptions

Statutory rights under Thai law that cannot be waived remain available. Engagement-specific terms in a signed statement of work prevail if they expressly conflict with this page.

Contact for refund requests

hello@dataroutepoint.digital · 026510176 · Street: Sukhumvit (Soi 11) Rd., Khlong Toei Nua, Wattana; City: Wattana; State/province/area: Bangkok; Zip code: 10110; Country calling code: +66; Country: Thailand