Refund policy

Scope

This policy applies to paid advisory engagements with Dataroutepoint—audits, mapping projects, instrumentation design, and retainers. It does not cover software products, physical goods, or third-party tools, because we do not sell those on this site.

Eligibility

Fees are tied to scoped professional services confirmed in a written statement of work. A full refund may apply if we cancel an engagement before kickoff for reasons on our side. A partial refund may apply if you cancel before substantial work begins, less any non-recoverable preparation already performed.

Timeframe

Refund requests should be sent within 14 days of the invoice date for unused prepaid work, or within 7 days of a kickoff meeting if you wish to cancel before deliverables start. Requests after substantial analysis or drafting has begun are reviewed case by case.

Full and partial refunds

Full refunds are reserved for engagements not started or cancelled by us. Partial refunds reflect completed discovery, workshops already held, or written work already delivered. Completed milestones described in the statement of work are generally non-refundable.

Non-refundable items

Completed workshop sessions, delivered reports or tracking plans, and retainer months already rendered are non-refundable. Deposits that secure a reserved start date may be non-refundable if you cancel within 5 business days of the agreed kickoff without rescheduling.

Cancellation and rescheduling

You may reschedule a kickoff or workshop once without fee if you give at least 3 business days’ notice. Later changes may incur a rescheduling fee stated in the statement of work. No-shows for booked sessions without notice may be billed as delivered time.

Work already started

Once we have begun reviewing your search data, facilitating workshops, or drafting deliverables, fees for that portion remain due. We can pause an engagement by mutual written agreement; pause terms and restart windows are set in writing.

Purchased materials

If an engagement requires third-party data extracts or tools you purchase directly, those costs are yours and are not refunded by Dataroutepoint.

Refund process and method

Email hello@dataroutepoint.digital with your invoice reference, engagement name, and reason. We confirm eligibility within 5 business days. Approved refunds are returned by the original payment method within 14 business days of approval.

Deposits and retainers

Monthly retainers are billed for the upcoming month. Cancel with at least 14 days’ notice before the next billing date to avoid the following month’s fee. Unused prepaid retainer hours may be refunded proportionally if cancellation follows that notice period and no deliverables for that month have started.

Exceptions

Consumer statutory rights under Thai law that cannot be waived remain available where they apply. Custom exceptions, if any, appear only in your signed statement of work.

Contact

Refund requests: hello@dataroutepoint.digital · 14 Soi Songsaard, Vibhavadi Rangsit, Lardyao, Chatuchak, Bangkok, 10900, Thailand · +66 2 691 5284